[[AJ Trade]]
Dear TygerKrane,
I see that this position has been closed due to hitting the Stop Loss level set at 83.013.
FXCM USA consolidates positions and stop losses on the same currency pair , so all 3 entries have been consolidated into one. Moreover, order execution takes place on FXCM's servers, Trade Interceptor reflects the information provided by FXCM.
You can refer this problem directly to FXCM. Unfortunately due to compliance reasons they are not allowed to share user information with us, so we cannot investigate the problem directly with them.
Best regards,
Sales Executive
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Re: AJ Short trade
On 1/26, at 8:06A EST, I turned off Trade Interceptor.
--I had an AJ Short with 18 lots, an average price of 82.53, and a Stop Loss set at 82.767 (a Stop Loss of 23.7 pips)


At 8:55A EST, I turn back on Trade Interceptor, my Stop Loss at 83.767 has been completely ignored, and I have a loss of -39.65 pips, and the trade is STILL open.

The above pictures show you everything, you see my Stop Loss on the chart, and you see that later, price crossed the Stop Loss without triggering it.
Why did that happen? (If my Stop Loss is visible on the chart, why is it being ignored?)
How can I prevent that from happening again?
Thank You,