pablo101 wrote:es/pip wrote:pablo101 wrote:JESGPY wrote:Pablo..
What happened with your issue.???
Hope you solved it and got your money back
Still fighting it, their excuse is banks moving markets too fast bla bla bla, the usual spew I anticipated, will let you know what happens.
that is total BS
i looked at a 1 tick chart and there were bid upticks on the way down, through all that. so for them to say there was no liq. is bs.
no way you shouldnt have got a fill
have you talked to justin lablang? or whatever his name is?
he is the guy who runs most of the threads on the forums. I would keep posting and making it public on the forums and create some bad publicity. Demanding that it get resolved in public. I think there is a MBT thread at FF and EliteTrader.
Also, continue to stay on the compliance department until you get some results.
Then i would switch brokers after you get it resolved, i may switch just bec of this myself.
Initially, I made it officially public on FF on Justin thread to let everyone know, I'm trying not to be a kid about it, I know it can happen and it may not be their fault but I keep it cordial for now until I get some results.
Here's what i got from a private email from him:
"So I had this trade reviewed by our Head of Trade Desk and also the person who runs the MT4 project here. Given the market actions at the time, there?s nothing that we can do on this fill. There were liquidity providers jumping 5 pips at a time and very few orders were being executed along the way. Your order was routed to several banks after your stop triggered in an effort to get you filled. Everything on our end behaved properly, meaning that your order didn?t get stuck at any destination. Put simply, this was the definition of a fast market and took all liquidity providers by surprise. All orders on the ECN itself were wiped in a second, leaving only outside liquidity providers providing quotes."
yeah yada yada yada ... I wouldn't be surprised all brokers have this as a copy and paste of this on their desktop
Strangely (or not), I got this prompted email after I name dropped "kreslik.com" to him, see what happens when I mention TRO (if you don't mind). I think you guys have power!
i still say that is bs
"All orders on the ECN itself were wiped in a second, leaving only outside liquidity providers providing quotes"
not sure what that even means
ask him to explain how they can have upticks on the bid and you couldnt get any of those fills
i can understand getting hammered in a situation like that and having some slippage but i cannot understand getting filled at the bottom 100 ticks away when there were upticks--- and that is assuming that there were no bids before the upticks---- which obv there were bec it didnt slam down in 1 second
now if the chart showed a 1 sec slam bar of a 100 pips then that would be a different story
5tick and 1 sec chart below