First, register as a TS customer. Then post your first post on the TS forums. You will get an answer in no time from the TS staff. No matter how retarded your question might be. You will get a slower response on your 10th post, you will get no response on your 100th post if by any chance you stick with Tradestation long enough so that you are ready to post your 3000 post, you are most probably a hot candidate for being banned
You're not kidding. I submitted a very straight forward question regarding alerts (they've changed in the latest version) and I've heard nothing from them for about a week. This is not a difficult question (or at least it shouldn't be). This is not the prompt response I used to get when I had less posts.
I'm very close to saying hasta la-bye-bye to TradeStation. In fact I just need to get BuySell zone and a couple other basic indicators converted and then it's game over for TS. Especially if I keep getting ignored!