Dukascopy Launches Chatbot to Automate its Services, Including Bitcoin Trading

[kreslik.news]

Swiss forex bank and brokerage firm Dukascopy is taking a further step towards establishing an artificial-intelligence powered customer service by launching a ChatBot that is built around its ‘Dukascopy Connect 911’ messenger.

The in-house developed communication solution replaces certain manual operations and allows the bank’s customers to do their everyday banking tasks just like they deal with a bank representative. In a sense, Chatbots restore some of the personal connection as the internet has made the experience more self directed.

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This includes “payments by bank transfer, currency exchange, instant payments, instant issuance of ... (read more)