Support

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jstockman
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Support

Postby jstockman » Wed Feb 07, 2007 2:15 pm

Guys,

The quetions left for me is support. TS includeds unlimited telephone supoort.

I have read throught the Neo site and have not discovered their phone support plan, policies and $$.

Can anyone give me a clue.

Jimmyj

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jstockman
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Support

Postby jstockman » Thu Feb 08, 2007 2:39 am

I called Neo. Nice guy.

He said that the phone support is at no additional costs. It sounds like a win.

xstek
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Postby xstek » Wed Feb 14, 2007 9:38 pm

I have been a Neo user for a while now and I can tell you that the support they give is unparalelled in the industry, and I have tried just about everything on the market, And they are very patient, if they can put up with me and our CIO, they can put up with anything and anybody.

XSTEK

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michal.kreslik
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Postby michal.kreslik » Thu Feb 22, 2007 1:07 am

Too bad they're not publicly traded, othewise I would definitely buy their stock.

Michal

Hamlet
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support?

Postby Hamlet » Thu Mar 08, 2007 9:28 am

I am not sure which company you are calling, but from my very recent experience, Neoticker's phone support is non-existent. The main avenue of support is pretty much through the forum or e-mails, which sometimes are not answered for a day.

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xstek
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Postby xstek » Thu Mar 08, 2007 3:46 pm

If you are a registered and paying customer, they have a direct line that is not toll free, but if you have skype the call is free. Again I have been with them a long time and I would say 95% of the time they pick up immediately. And please don't be so obnoxious, just state the facts. Oh I am sorry I did not notice you are from NY.

XSTEK

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Postby brwkem » Thu Mar 08, 2007 4:04 pm

Have called them 3-4 times.
Picked up after couple rings.
Very helpful want to solve any problems.

Hamlet
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Postby Hamlet » Thu Mar 08, 2007 5:04 pm

xstek wrote:If you are a registered and paying customer, they have a direct line that is not toll free, but if you have skype the call is free. Again I have been with them a long time and I would say 95% of the time they pick up immediately. And please don't be so obnoxious, just state the facts. Oh I am sorry I did not notice you are from NY.

XSTEK


I have stated facts, based on my experience as I said, maybe you need details. They go like this: 6 phone calls placed to Neoticker support during business hours over the course of a week, none answered; one message left, un-returned; emails are answered but mostly next day (late in day, never before 5 pm) and usually require many follow-ups since responses are one liners or questions. If you ask more than one question in an e-mail, they may ask you a follow-up question on one, ignoring the other, leading to yet a few more days delay. I am a registered paying customer. I am a professional career trader who has dealt with dozens of vendors over decades, my experience with Neoticker so far is that their support is the worst of them, but I have not given up on them yet.

I'll ignore the sarcastic comment for now, since you might just be having a bad day.

Cheers

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Patch
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Postby Patch » Thu Mar 08, 2007 6:46 pm

XSTEK

I love your New York sense of humor!!!

Thanks I needed a good laugh this morning.

Jeff
ENOUGH being a Yalie for me Back to the Sea. "What i can lose, i can win" "YES YOU CAN" - dragon33 -"Pick one method and one pair and stick with them until you master it. "The choice is yours - success or failure." TRO

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michal.kreslik
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Postby michal.kreslik » Thu Mar 08, 2007 8:43 pm

Hamlet: I liked New York City. Too bad we weren't able to get to the Liberty Island ferry - they're taking orders for the trip a couple of days in advance.

Anyway, I'm quite surprised that you're having problems with NeoTicker support. In fact, you are the first guy that I know of who is having problems with NeoTicker support.

If the problem with the support lies in you residing in New York, consider relocating to Connecticut, or better, to Massachusetts. Let's see if that helps.

A good destination for getting excellent NeoTicker support is also Czech Republic. Works seamlessly.

Michal

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