Introduction and a question about EFX Group Platform
Posted: Tue Sep 11, 2007 11:14 pm
Hi all,
I've been lurking for a few months reading many of the excellent posts and decided it was time to introduce my self.
I've been trading various styles (position to swing to day trading) for about 10 years now. Starting out I had moderate success with the traditional long term hold method using an expensive broker. I then moved on to day trading where I was not successful at first (trading stocks), but then turned the corner about two years later and started making a bit of money trading mostly futures. At that point (about three years ago) I got a job offer I couldn't refuse due to both the attractive salary and an equity position in the company.
I decided a few months ago to start daytrading the forex, since I can do that before I go to work in the morning. At the recommendation of TRO's posts in this forum, I decided to try EFX Group as a broker. I downloaded the demo platform and have been paper trading with decent success. However, before I go live with real money I have one question about the realiabilty of their platform and their customer service. Two times now in the last month the hot key function has not worked for several days at a time. I contacted customer service about this both times and they did respond and fixed the problem but it took several days. Additionally, one time for a two day period the platform would not take my orders, giving me the prompt "market closed" - interesting since the forex is a 24 hour market. I'm obviously concerned that the platform is unstable and that customer service is a bit slow.
Has anybody else had this or similar problems with EFX Group? Does anybody have a broker/platform they like better?
The contributions to this forum by TRO and Michal are outstanding and much appreciated by myself and I'm sure the other fine people/traders that post here.
I hope that I can contribute to others as I move forward with my forex trading career.
Peace and good trading to all,
Ric
I've been lurking for a few months reading many of the excellent posts and decided it was time to introduce my self.
I've been trading various styles (position to swing to day trading) for about 10 years now. Starting out I had moderate success with the traditional long term hold method using an expensive broker. I then moved on to day trading where I was not successful at first (trading stocks), but then turned the corner about two years later and started making a bit of money trading mostly futures. At that point (about three years ago) I got a job offer I couldn't refuse due to both the attractive salary and an equity position in the company.
I decided a few months ago to start daytrading the forex, since I can do that before I go to work in the morning. At the recommendation of TRO's posts in this forum, I decided to try EFX Group as a broker. I downloaded the demo platform and have been paper trading with decent success. However, before I go live with real money I have one question about the realiabilty of their platform and their customer service. Two times now in the last month the hot key function has not worked for several days at a time. I contacted customer service about this both times and they did respond and fixed the problem but it took several days. Additionally, one time for a two day period the platform would not take my orders, giving me the prompt "market closed" - interesting since the forex is a 24 hour market. I'm obviously concerned that the platform is unstable and that customer service is a bit slow.
Has anybody else had this or similar problems with EFX Group? Does anybody have a broker/platform they like better?
The contributions to this forum by TRO and Michal are outstanding and much appreciated by myself and I'm sure the other fine people/traders that post here.
I hope that I can contribute to others as I move forward with my forex trading career.
Peace and good trading to all,
Ric