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This article was written by Yael Warman, Content Manager atLeverate.
The race to make a human-like robot is on and the reason is a clear answer to the cringing feeling people get when they are directed to an automated machine when all they want is to talk to an actual human being.
It is understandable that companies would implement some level of automation, after all, it would be impossible for a business to give one-on-one attention to every individual customer and keep their level of customer satisfaction high. Artificial intelligence can be a great tool, however, there ... (read more)